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Returns Policy

Please read the following before returning any item to Aspire Music If you have any further questions, please call us.

Return Merchandise Authorization (RMA Conditions)

Aspire Music accepts returns on merchandise within 45 days from purchase date on most manufacturers as long as they are covered under the following conditions:
 
  • All products must be returned unopened and sealed inside the original package.
  • Opened products may be subject to a minimum 15% restocking fee depending on the item and return policy of the manufacturer.
  • Opened products must be returned with the original packaging materials. This includes warranty cards, manuals, and any other items. Failure to include all materials will result in additional charges.
  • A valid RMA number must be issued by Aspire Music and clearly marked on the outside of the package. Packages without an RA number will not be accepted.
  • If returning due to a defect or technical issue, please contact the manufacturer of the item to confirm the problem. Please make note of who you spoke with so that we have a reference to quickly submit your return through Aspire Music

Items That Are Not Returnable Are

While we would like to assist you directly as much as possible, certain manufacturers' policies prohibit Aspire Music from accepting any returns of their opened products. While this policy applies to all software developers, we can sometimes accept returns of software if the advertised system requirements are in error or the manufacturer provides us with a path to deauthorize and return the software.
 
  • Books
  • Software (only in certain cases approved by the vendor can software be returned)
  • Sample/Loop CD's
  • Media (i.e. CD-R's) are not returnable unless defective.
  • Any personal items such as microphones, headphones, ear plugs, in-ear monitors, or any other items that touch your mouth, your nose, or are inserted in your ear. 
  • Disposable products such as cleaning supplies.
  • Special Orders.
  • Defective Product Returns/Exchanges

Be Aware

Shipping and handling charges are not refundable for general returns. If you receive a damaged package or if you need to return an item as a result of our mistake, we will arrange for the return of the item at our expense.* 

For international customers, please note that shipping and handling charges are not refundable for defective returns.

Your credit card will be credited or an exchange unit will be sent once we receive and inspect the product. Most credit card companies will post the credit to your account within 48 hours, but it may take up to a month before your credit is posted. 


We sell only new products "in the box" unless identified as "B" stock or "used." From time to time a defective item may slip through a vendors quality control or an item may be damaged in transit. If you need to return a defective product to us, please give us a call at (818) 993-0772 within 5 days of receipt. If the package appears to have sustained damage in transit notify us and the carrier immediately! 


If you suspect the product to be defective, please contact the manufacturer's tech support department to confirm. In the event that you are unable to do so, please let us know when requesting the RMA.

*Except international orders or orders that we shipped within the United States but you have now been on tour or moved outside the US. We will not be able to cover the international shipping.

All Defective Product Returns/Exchanges Are Subject To The Following

The product must be returned with the original packaging materials, including all warranty cards, manuals, slip covers and any other items.
A valid RMA number must be issued by Aspire Music and displayed clearly on the outside of the package. Packages without an RA number will be refused and returned. A completed RA form must be included in box to identify whom the return is from and the reason for the return. Please call us at (818) 993-0772 to request a Return Authorization (RA) number. Failure to include this form will result in a delay of processing your credit or exchange. 

An exchange unit will be sent out once we receive the product. If you need an advance replacement unit, you credit card will be charged. Upon receipt of the item the charge will be reversed.

Please Note About Defective Product Returns/Exchanges

Shipping charges are only refundable if the item tests to be defective. Also, please note that non-defective items may be subject to restocking charges. If returning due to a defect or technical issue please contact the manufacturer of the item to confirm the problem. Please make note of who you spoke so that we have reference to quickly submit your return through Aspire Music.

International Orders

For international customers, please note that shipping and handling charges are not refundable for defective returns